Work

Ten years of products where the constraint defined the design.

Public safety, healthcare AI, hospitality SaaS, fintech. Different domains, same method: find the customer constraint, simplify until the system disappears, ship under pressure.

Pick problems where bad UX costs real things. Get into the field before you write the spec. Simplify ruthlessly. When the cycle is the bottleneck, redesign the cycle — not the team. Own the data and the workflow; models get replaced, pipelines don’t. Ship complete, not MVP’d. Treat learning as the compounding asset.

— Personal operating principle

Hospitality SaaS2026

AI Product Development Lifecycle

Took a forty-year Clarion codebase serving 1,500 hotels worldwide and rebuilt it as a cloud-native PMS using a 55-agent AI Product Development Lifecycle. Seven major launches in six months at roughly ten times conventional velocity.

7+Launches in 6 months
~10×Velocity vs conventional
55Agents in pipeline

Hospitality SaaS2026

AI Support Agent — multichannel, 5-layer safety

A multichannel (chat / voice / email) AI support agent for 1,500 hotel operators. Two-stage architecture: a read-only RAG agent for Q&A, and a backend deep-dive agent with typed DB access — both gated by a 5-layer safety pipeline and LLM-as-a-judge.

30 → 80%Auto-resolution
<5sFirst response
$0.05–0.10Cost / interaction

Hospitality SaaS2025

Ampliphi — native AI Revenue Management

An AI revenue-management system embedded natively in roomMaster — trained on the PMS’s own booking history, fused with external market signals, and surfaced inside the same workflow managers already use for check-ins and housekeeping.

+35%RevPAR
+40%ADR
29 hr/moSaved per property

Hospitality SaaS2025

roomMaster Web App — DAU +700% on US launch day

Vibe-coded a modern web app on top of a 40-year-old Clarion PMS for 1,500 hotels. The single API surface I built unblocked seven downstream products — and the Housekeeping PWA I shipped solo proved the contract end-to-end before anyone else integrated.

+700%DAU on US launch day
1,500+Hotels migrated
7Products unblocked

Healthcare AI2024

DermDx — software-only AI skin-cancer diagnosis, FDA-pending

Built a software-only AI for melanoma diagnosis exceeding the best-dermatologist baseline, then took it through the FDA submission process — the first of its kind. Underlying platform serves 3.5M patients across 40+ countries.

97%Sensitivity
67%Specificity
3.5MPatients on platform

Healthcare AI2024

MoleSafe — 2 hours → 20 minutes imaging workflow

Redesigned the dermatology total-body imaging workflow with agentic AI for the largest US dermatology network. Patient time dropped from two hours to twenty minutes; per-lesion diagnosis collapsed to seven seconds. 3M+ images migrated through the cutover.

2hr → 20minPatient imaging time
7sPer-lesion diagnosis
3M+Images migrated

Healthcare AI2024

Spatial dermatology — from $2M rigs to a 1-minute iPhone scan

Two chapters of the same bet: spatial computing collapses dermatology imaging on both sides. OptimaScan replaced $2M total-body 3D rigs with an iPhone, a 360° rotating arm and cross-polarized LEDs — full-body capture in roughly a minute, shipping under the DermEngine brand. DermEngine on Apple Vision Pro shipped in three weeks for AAD 2024 and closed 13 clinics + 2 government R&D contracts at the booth.

$2M → consumerCapture hardware cost
30min → ~1minTotal-body scan time
13Clinics closed at AAD

Enterprise AI2022

Copperleaf — 2× adoption on the AI optimizer across $2.6T in infrastructure

Doubled the number of users actively running AI portfolio optimization across $2.6T of infrastructure assets in oil, gas, electric utilities, and water — by redesigning the UX around AI transparency, scenario lifecycle, and trust in the underlying Gurobi mixed-integer solver.

2×Users optimizing scenarios
+10SUS (50 → 60)
~100%Customer retention

Public Safety2018–2022

Spillman Flex CAD — five mission-critical integrations, one vertically integrated platform

Public-safety dispatch isn't one workflow — it's a dozen mission-critical integrations stitched into a single console. Across four years I shipped five of them on the Motorola Spillman Flex CAD: alarms (ASAP2PSAP), radios (Red Thread Line), telephony (ICC, US-patented), responder IoT alerting, and dispatcher scheduling. Same pattern reused — air-gap-friendly bridge, abstract action surface, real-time fan-out, embedded keyboard-first UI — produced the only end-to-end vertically integrated NG911 stack in the US, now serving 12% of all 911 traffic.

5Mission-critical integrations
60×Alarm-to-dispatch speedup
<3sRadio status SLA met

Public Safety2020

ICC telephony — 22 dispatcher commands collapsed to one (US patent)

Integrated 911 telephony with the Spillman Flex CAD across a CJIS-mandated network air-gap. Twenty-two manual dispatcher commands collapsed to a single action — pick up the phone, the system does the rest. Patented; ~5 seconds saved per call, ~10M phone minutes saved per year, across 12% of US 911 traffic.

22 → 1Dispatcher commands
~5sSaved per 911 call
~10MPhone minutes saved / yr